Quality Policy Statement

Sky Chemicals aims to ensure total customer satisfaction through a professional and efficient service to all of our customers. This will ensure our customers re-order from us having been fully satisfied with our product and service. In order to demonstrate our intentions, we have identified the following Quality Objectives.

• We will strive to deliver our products exactly as the customer would expect; on time, to specification, at the price quoted and without fault.

• We will strive to run our business at a profit to fund sustainable growth and investment for improvement, which is reflected in our continuous research and development.

• The management will respond to all feedback appropriately and analyse available data to ensure that our Quality Objectives are being met.

• We will conduct our business in an ethical, professional and sensible manner.

• Customer satisfaction will be our main aim, and we will strive to meet customers’ requirements and expectations first time and every time.

• Should we make a mistake or not conduct ourselves in a professional manner, we will admit it and rectify the situation with corrective action. Furthermore, we will attempt to eradicate repeat behaviour through preventative action.

• Continued improvement: the company will aim to improve in all areas wherever possible and the business will involve all stakeholders in the change of the business through improvement.

• We are committed to fairness, equality, and diversity, and will attempt to support this in every aspect of our business.